Support
Help with the Vinelier app — orders, bookings, your account, and how to reach a person.
Contact us
Email us and a real person will reply. Please include your name and, if it is about an order or booking, the restaurant and the date.
[email protected]We aim to reply within one working day.
Orders and pickup
Your orders live under Orders in the app, with the current status of each. For anything urgent — a wrong item, a long wait, or a cancellation — contact the restaurant directly, as they are preparing the food. Vinelier does not take payment for the food itself; you pay the restaurant at its normal prices.
Table bookings
Bookings appear under My Bookings, and the confirmation email carries a link to view or cancel yours without signing in. If you need to change the time or the number of guests, cancel and book again, or call the restaurant.
Signing in
Vinelier signs you in with a six-digit code sent to your email, or with Apple or Google. If the code does not arrive, check your spam folder and that the address is spelled correctly, then request a new one.
Your account and data
You can delete your account at any time from Profile, under Delete account. This removes your account and the data attached to it. Location is used to show what is near you and, if you allow it, to tell a restaurant you are approaching a pickup order — it is never used for advertising.
Menus and restaurant information
Menus, prices and opening hours come from the restaurants. We keep them as current as we can, but a restaurant may change something before we see it. If you spot something wrong, tell us which restaurant and dish and we will correct it.
For restaurants
If you run a restaurant and want to appear on Vinelier, or want to correct your listing, write to [email protected].